With any luck, it’s a love story… but how do you know?

Our services help you influence the story in real-time, giving you a chance to change the ending if it’s not quite what you expected. You are in control and ready to take action with a partner that understands what you need to do, internally, to make an impact.

‘LoVe Match’ works tremendously well for clients new to the customer experience journey. The solution pairs Voice of Customer and Voice of Employee Research Services, helping your Executives understand the impact of Customer Experience on the growth of the business:

Voice of Customer Voice of Employee
  • One-on-one, In-depth Interviews
  • Customer Loyalty Driver Study/Survey
  • Analysis
  • Executive Summary
  • In-person Leadership Facilitation
  • One-on-one, In-depth Interviews of Key Employee Groups
  • Employee Advocacy Driver Study
  • Analysis
  • Executive Summary
  • In-person Leadership Facilitation

Our “LoVe Match” pairs Voice of Customer and Voice of Employee research services & helps you understand the impact of customer experience on growth. Executives find these services provide vigorous insight. By facing the ‘un-faceable’, your frog can turn into a stunning prince. Some of you may already be there, and together we can prove it.

Our LoVe Match service is a great way to get the whole story of what’s actually
happening in your organization from those in the know.

Learn More About Customer Experience >>>