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Customer Experience Services: Advanced Customer Experience Strategy

Advanced Customer Experience Strategy (ACES)

Create Your Company's Customer Experience Strategy for 2010 with ACES

Give us two days to help you and your leadership team create a Customer Experience Strategy that will be more than just empowering, it will be game changing.

You'll discover how you can align your people, processes, and technology to create memorable customer experiences that increases customer lifetime value and translates into profits for your company in 2010.

The ACES strategy session will enable you to: Understand how customer behaviors are changing Gain insight into global trends Discover where your company is on the customer experience journey Calculate a financial snapshot of actual value to your organization Map out a clear path to differentiate yourself from the competition Uncover what is holding you back from a customer-centric business model Unveil the mystique surrounding customer experience tools & analysis Select methods for listening to the VOC in a meaningful way Define your most valuable target customer segments and categories Identify and map current experiences at multi-channel touch points Leverage social networking, Web 2.0 and full-loop feedback Develop a Strategic Customer Experience Plan

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Who Should Attend:
This seminar is designed for decision makers and executives across functional areas including: senior vice presidents, vice presidents, directors of operations, strategic planning professionals, and cross-functional customer experience teams.

ACES Registration/Pricing:
$1795 per person. Includes all materials, meals (breakfast and lunch) and refreshments.

How to Register:
If you are interested in attending ACES, request an invitation, and your personal ACES concierge will call you to make all arrangements for you.

If you would like to request a complimentary presentation for your leadership team to learn how ACES can jumpstart your company's customer experience strategy, request a presentation and our ACES facilitator, AboutFace™ President Terena Campagna, will schedule an appointment with you.

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