Start Your Company's Customer Experience Strategy

Give us two days and we'll help you and your leadership team create a Customer Experience Strategy that will be more than just empowering, it will be game changing.

You'll discover how to align your people, processes and technology to create memorable customer experiences that increase customer lifetime value and translate into profits for your company.

ACES on YouTube™

In the ACES session, you will complete the following strategic planning deliverables:

• Discover where your company is on the customer experience journey
• Calculate a financial snapshot of actual value to your organization
• Understand how customer behaviors are changing
• Gain insight into global trends
• Uncover what is holding you back from a customer-centric business model
• Unveil the mystique surrounding customer experience tools & analysis
• Select methods for listening to the VOC in a meaningful way
• Define your most valuable target customer segments and categories
• Identify and map current experiences at multi-channel touch points
• Map out a clear path to differentiate yourself from the competition
• Outline your next three steps.

Who Should Attend:
This seminar is designed for decision makers and executives across functional areas including: senior vice presidents, vice presidents, directors of operations, strategic planning professionals, and cross-functional customer experience teams.

Options for Attending ACES:

Corporate Road Show
AboutFace will come to your organization to conduct an ACES session with a cross-functional customer experience team.

The cost for this service is $8500 + travel and meeting expenses.

Public Sessions
Twice a year, AboutFace conducts public sessions that committed senior level executives may attend. The cost per person is only $1795 and includes all materials, meals (breakfast & lunch) and refreshments.

If you would like to learn more about the ACES public session or bring ACES to your organization, call us at 678.989.2290 x731.

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