You have a small business, which means you have a million and one priorities, and your customers must always remain at the top of that list. As you grow, however, you will need to depend on others to care for your customers. So, it is important to understand where there may be gaps in overall performance, which may put you at a disadvantage among your competitors. To adjust and compete quickly, utilize feedback from your customers through AboutFace’s Secret Shopping On-Demand™.
SSOD offers growing small businesses, like yours, secret shopping services via a first-of-its-kind online platform which helps you stay connected to what matters most.
Our community of entrepreneurs utilizes big business methodologies which enables management teams to:
- Compare the business with other relevant, local competitors
- Understand why they are retaining or losing customers
- Train, coach and improve employee performance