Customer Experience Research Services

Companies are naturally business-centric, and it takes work to think like customers, much less design around their goals. 

There is no OTHER WAY to ‘DO’ Customer Experience unless you have a strong listening game plan. Let’s create one, together.

STOP GUESSING. 

Invest heavily in ‘Voice of Customer’ research to find your true North.

nps & Indicator ratings


Strategic indicators, like Net Promoter Score (NPS), exist to help leaders focus on “what matters most” to their success.

There are many indicators to measure and understand  behaviors, and with AboutFace you will choose the measures most relevant to your overall success.

Ever heard of Customer Effort Score (CES) or Forrester\’s Customer Experience Performance Index (CXPI)?

Let us tell you about it!

Customer Laboratories

 

One winning solution that cultivates feedback, lowers costs & increases the exposure of your brand

Organizations conduct research studies, push surveys & polls in order to understand how to make progress with customers and employees. What if you could receive the feedback, plus influence ratings & reviews, as well as incentivize brand advocates?

Why stop with customers? We can create the same Laboratory with employees.  

Employee & Culture Research

Employee & Culture Research

Get to the heart of your organization’s culture & people skills

To enjoy the benefits of a great culture, you must find, hire, cultivate & keep A-players. Culture happens, whether or not you intentionally decide to mold it or not. 

Charting a path for your organization starts with an employee study.  

TALK TO A CX SPECIALIST TO SEE WHICH RESEARCH SERVICES ARE RIGHT FOR YOU.

CX Research Services
CX Research Services
CX Research Services
CX Research Services
CX Research Services