From humble beginnings to a top-tier customer experience research firm, AboutFace has always focused on one simple mission:

IMPROVE THE BUSINESSES OF OUR CLIENTS IN SPECIFIC, PROFOUND, AND MEASURABLE WAYS.

We do this by partnering with CEO’s and their leadership teams to conceive clever, customer-centric strategies that engage customers in new and exciting ways. Because we are equally proficient in strategy and research, we deliver robust financial wins for our clients.

Service Categories include:

Research Services
UNDERSTAND
Consulting & Advisory Services
IMPROVE
  • Mystery Shopping
  • Observational
  • Call Polling
  • Text Analysis
  • Surveys
  • Net Promoter Surveys
  • Wallet Share
  • Competitive Intelligence
  • Service Recovery
  • Loss Prevention & Compliance
  • Advanced Customer Experience Strategy
  • Assess Customer Strategy
  • Formalize Governance
  • Design the Ideal Experience
  • Unify Measurement
  • Engage Employees
  • Engineer Service Recovery
  • Recognize Improvement
  • Reinvent from the Bottom Up

 

Our Clients Represent Some of the Most Progressive and Committed Organizations in the World.