client support

AboutFace client relationships last an average of 5 years. We know what makes them tick and what they need to be successful, and often times we become a trusted extension of their team.




All of our clients receive tangible benefits from our Obsessive Care™ Commitment, which assures enduring client relationships.  Here are some of the benefits:

  • 24-Hour Response & Resolution of Issues

  • Service Guarantee: Replacement Policy for Unusable Work Product

  • 24-Hour Access to IGNITE8 I(8)

  • Subject Matter Expert Program Development

  • Dedicated, Professional Client Teams

  • Two Obsessive Care™ Check-ups, Annually

Obsessive Care Pipeline™

Solve your issues quickly and thoroughly – 97.5% of our issues are resolved within 24-hours.


Service Guarantee 

Always a financial guarantee of research quality .


Obsessive Care™ Checkups

Assure success through program briefings and embedded continuous quality improvement.


Don’t just take it from us

Client Support Program
  • AboutFace is a true extension of our team

    “We developed a new secret shopping program using AboutFace. We changed from a quantitative report that was not easy for our people to understand to one that gives loads of information on the sales process and allowed accountability for each department monthly. Over the years we have worked with AboutFace, we have improved an average of 3% per year for the last 8 years.”
    Rick Hanson, Director of Retail Operations
    Bass Pro Shops

Ready to experience Obsessive Care™?

Our team is on standby ready to chat with you about your next project. 
Get in touch with us today!
Client Support Program
Client Support Program
Client Support Program
Client Support Program
Client Support Program