Design matters.

AboutFace employs Subject Matter Experts to design evaluations to fit some of these program objectives.

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PERFORMANCE-BASED

We all do better when we are performing for an audience.

Measure and improve the performance of your employees and partners.

Take a look at our Hot Topic Sheet >>> pdf-32

 

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COMPLIANCE

Prevent Fines by Assessing State, Federal, and Legal Compliance.

AboutFace specializes in Education, Healthcare, Pricing, Real Estate, and Financial Compliance.

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PRICING STUDIES

Price wars will only be won with a methodical approach.

Set up consistent field research to look for opportunities to increase or decrease prices, throughout the year, in order to capitalize on market trends.

 

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COMPETITOR

Evaluate the advantages of your main competitors, whether those are major brands or local, market-based competition.

Competitive programs help companies explore pricing, market and local positioning, as well as uncover potential encroaching competition. Utilizing performance-based and competitive programs together, works dramatically well to provide the insight needed to sustainability impact your organization’s growth and market share.

AboutFace services will help you differentiate your organization from your competition.

Review our one-page Competitive Differentiation fact sheet to learn how. >>>  pdf-32

 

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INTEGRITY

Assess the cash and discount management habits of employees and partners.”

 

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CALL GRADING

Listening to and grading calls into your call center is important to maintaining quality service to your customers.  However, the process is both time-consuming and labor-intensive – so much so that most companies just don’t do it.

Let AboutFace make this critical yet seemingly impossible task doable and cost-effective for you.
AboutFace’s Quality Specialists will grade your representatives’ proficiency in soft skills and accuracy.

Have a look at our Call Performance Grading Primer for more info. >>> PDF-icon-32-black

 

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OBSERVATIONAL

Mystery shop hard-to-reach touch points by observance vs. interaction.

Pssst…  This is great for B2B and Medical Research.

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MERCHANDISING & STOCK COUNTS

Record stock levels and merchandising effectiveness to better understand product variety, stock levels, and placement.