GAIN AN UNFAIR ADVANTAGE OVER YOUR COMPETITION.

Be different.  We are. 
Everything we do helps our clients learn, adopt and shift their businesses toward the financial advantages of Customer Experience.

Research   |   Education   |   Strategy   |  Technology

turnkey solutions

We gather intelligence, analyze it and provide insights needed for leaders to make good decisions.  Expect a full-service approach with transparent pricing.  Receive exclusive services, plus a few other features that make us a top choice for mid-level and enterprise clients.

 

Clear no-surprises communication

 

24-hour issue resolution

 

intuitive support

 

intelligent problem solving

 

service guarantee

 

Obsessive Care™ Support & Chat as a Service

RATED #1 MYSTERY SHOPPING COMPANY

2019 Industry Leader by Top Consumer Reviews

With a network of over 200,000+ panelists, evaluators, auditors and inspectors, we design onsite, telephone, and online mystery research programs for consumer and B2B organizations across a wide spectrum of business categories.

data minded, human-centric

 

CX Strategy & Design

AboutFace is recognized as an innovative, industry-leading provider of customer experience (CX) services and a founding member of the CXPA (Customer Experience Professionals Association), the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.

meet archie™

>I am a Customer Experience Research Subscription.  No, make that THE ONLY Customer Experience Research Subscription. 

My friends at AboutFace looked at all the frustrations leaders have when buying and implementing Customer Experience services, and they developed ARCHIE™ (me).  With me, you will feel free because you are guaranteed:

  • The lowest price in the market
  • The flexibility to start, modify and stop research projects, allowing you to better control your budget
  • An expert team of professionals to design & fulfill your programs 
  • Value-add & exclusive services that provide an edge over traditional services

All this creates an ideal partnership, built on trust.

Our specialties

We serve a wide range of business categories and consider these our specialties.

Don’t worry if you don’t see yours, we would still love to hear from you.

Women’s 

Lifestyle

TRADES & INSTALLERS

Health &

Pharma

Food &

Beverage

Luxury & High-End Goods

A FEW FACTS ABOUT US

AboutFace provides the research, technology, guidance and exclusive services, leaders need to gain strategic advantage over their competition.

A few facts about our company

From humble beginnings to a top-tier customer experience research firm, we have always focused on one simple mission:

To improve the businesses of our clients in specific, profound, and measurable ways. 

Our team has over 30 years experience in customer experience strategy and design, and our competitive advantage is that we have a large and talented team offering a full service experience. Yet, we’re appropriately sized for agility and quick to innovate based on what’s best for your business. 

  • Our clients refer us at a rate of 90%, and our client retention rate is a minimum of 5 years

  • We focus intensely on recruiting, retaining, and engaging top talent at every level of our company

  • Our clients genuinely love working with us because we have mastered customer centricity and it is embedded in our culture

It is that time of year again.

WE CAN HELP YOU BUDGET 

We help Enterprise Clients save $ and get much greater value.  Start the process by completing our questionnaire.

We have great brands and gigs.

BECOME A SECRET SHOPPER

AboutFace offers a wide range of shopping assignments across North America and we welcome you to join our network. Your first step to set up a free account.  
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