GAIN AN UNFAIR ADVANTAGE OVER YOUR COMPETITION.
We help our clients shift into clear, undeniable competitive positions.
Research | Education | Strategy | Technology
What We Do
AboutFace provides the Customer Experience (CX) research, technology, guidance and exclusive services leaders need to gain strategic advantage over their competition.
RATED #1 MYSTERY SHOPPING COMPANY
2019 Industry Leader by Top Consumer Reviews
With a network of over 200,000+ panelists, evaluators, auditors and inspectors, we design onsite, telephone, and online mystery research programs for consumer and B2B organizations, across a wide spectrum of business categories.
One-of-a-Kind Niche′: CX INNOVATION
AboutFace is recognized as an industry leader in Customer Experience (CX). With a sharp focus on CX Innovation, clients commonly describe us as eye opening, challenging, valuable and their secret weapon.
As a founding member of the Customer Experience Professionals Association (CXPA), the global non-profit organization dedicated to the Customer Experience profession, AboutFace is uniquely positioned to partner with the best brands in the world.
We gather intelligence, analyze it, and provide insights so leaders can make good decisions. Expect a full-service approach with transparent pricing. Receive exclusive services, plus a few other features that make us a top choice for mid-level and enterprise clients.
A few facts about our company
From humble beginnings to a top-tier customer experience research firm, we have always focused on one simple mission:
Improve the businesses of our clients in specific, profound and measurable ways.
– Recommend us at a rate of 90%
– Genuinely love working with us because we have excellent service, communication & knowledge, and 100% of our clients say we care
>I am a Customer Experience Research Subscription. No, make that THE ONLY Customer Experience Research Subscription.
My friends at AboutFace looked at all the frustrations leaders have when buying and implementing Customer Experience services, and they developed ARCHIE™ (me). With me, you will feel free because you are guaranteed:
- The lowest price in the market
- The flexibility to start, modify and stop research projects, allowing you to better control your budget
- An expert team of professionals to design & fulfill your programs
- Value-add & exclusive services that provide an edge over traditional services
All this creates an ideal partnership, built on trust.