GAIN AN UNFAIR ADVANTAGE OVER YOUR COMPETITION.

Be different.

We help our clients shift into clear, undeniable competitive positions.

Research   |   Education   |   Strategy   |  Technology

What We Do

AboutFace provides the Customer Experience (CX) research, technology, guidance and exclusive services leaders need to gain strategic advantage over their competition.

RATED #1 MYSTERY SHOPPING COMPANY

2019 Industry Leader by Top Consumer Reviews

With a network of over 200,000+ panelists, evaluators, auditors and inspectors, we design onsite, telephone, and online mystery research programs for consumer and B2B organizations, across a wide spectrum of business categories.

CX Founders

 

One-of-a-Kind Niche′:  CX INNOVATION

AboutFace is recognized as an industry leader in Customer Experience (CX).  With a sharp focus on CX Innovation, clients commonly describe us as eye opening, challenging, valuable and their secret weapon.  

As a founding member of the Customer Experience Professionals Association (CXPA), the global non-profit organization dedicated to the Customer Experience profession, AboutFace is uniquely positioned to partner with the best brands in the world.   

Our Specialties

We serve a wide range of business categories and consider these our specialties.

Don’t worry if you don’t see yours, we would still love to hear from you.

Women’s 

Lifestyle

Trades &

Installers

Health &

Pharma

Food &

Beverage

Luxury &

High-End Goods

turnkey solutions

We gather intelligence, analyze it, and provide insights so leaders can make good decisions. Expect a full-service approach with transparent pricing. Receive exclusive services, plus a few other features that make us a top choice for mid-level and enterprise clients.

 

Clear, no-surprises communication

 

24-hour issue resolution

 

intuitive support

 

intelligent problem solving

 

service guarantee

 

Obsessive Care™ Support & Chat as a Service


A few facts about our company

From humble beginnings to a top-tier customer experience research firm, we have always focused on one simple mission:

Improve the businesses of our clients in specific, profound and measurable ways.

Our Clients:

– Recommend us at a rate of 90%

– Genuinely love working with us because we have excellent service, communication & knowledge, and 100% of our clients say we care

meet archie™

>I am a Customer Experience Research Subscription. No, make that THE ONLY Customer Experience Research Subscription.

My friends at AboutFace looked at all the frustrations leaders have when buying and implementing Customer Experience services, and they developed ARCHIE™ (me). With me, you will feel free because you are guaranteed:

  • The lowest price in the market
  • The flexibility to start, modify and stop research projects, allowing you to better control your budget
  • An expert team of professionals to design & fulfill your programs
  • Value-add & exclusive services that provide an edge over traditional services

All this creates an ideal partnership, built on trust.

It’s that time of year again!

LET US HELP YOU BUDGET FOR CX RESEARCH 

We help Enterprise Clients save tons of money and get much greater value from their CX research.  Start the process by completing our questionnaire.

We have great brands and gigs.

BECOME A SECRET SHOPPER

AboutFace offers a wide range of shopping assignments across North America and we welcome you to join our network. Your first step to set up a free account.  

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AboutFace provides the research, technology, guidance and exclusive services, leaders need to gain strategic advantage over their competition.

EASY ACCESS TO ABOUTFACE

With over two decades of experience, AboutFace has been delivering consumer insights and engagement strategies for global brands on their journeys to create customer-centric cultures.

5579-B Chamblee Dunwoody Road, Suite 204
Atlanta, GA 30338

With over two decades of experience, AboutFace has been delivering consumer insights and engagement strategies for global brands on their journeys to create customer-centric cultures.

5579-B Chamblee Dunwoody Road, Suite 204
Atlanta, GA 30338

COPYRIGHT © 2019 ABOUTFACE |   ALL RIGHTS RESERVED   |   PRIVACY STATEMENT