. . . applies the science of forensics to engage teams in the collection, examination and analysis of evidence in order to solve customer problems.
What Is Customer ForensiX™?
By guiding teams through an engaging, focused and surprisingly easy game plan, Customer ForensiX™ helps organizations adopt customer-centered practices top to bottom.
The most surprising, predictable, upside-down CX solution you will ever love to implement.
Is It a Game?
Yes. Think intriguing games that require teams to work together to solve puzzles, all designed to understand the customer. Teams look for clues to uncover the truth, using all with tools they have and a few they will be provided, like a judge, jury, advocates, expert witnesses, ForensiX analysts, examiners, psychologists, specialists and previous testimony.
Games may be played through video, digital, and in-person, and they can be planned or impromptu.
Is It Strategy?
Absolutely. The strategy IS the game and the game plan. The entire organization goes through the process together.
Through experiential learning, people uncover core reasons that inhibit their organization’s success. The process requires teamwork, people & leadership skills, as well as the ability to research, analyze, and think critically. Leadership must learn to trust people with information previously undisclosed and employees learn to experiment with ways to remove detractors to help improve the DNA of the company.
WHY ABOUTFACE IS DEVELOPING CUSTOMER FORENSIX™
Leaders LOVE Customer Experience Outcomes, but HATE…
Managing Multiple Vendors
3 – 5 Years of Cascading Strategy
$3,000,000 – $5,000,000 Budget Requirements
There Is a Better Way
Your Biggest Issues with CX Implementation – Solved.
“We were interested from the first meeting. It makes sense to us why it will work and we can use the fun.”
“We’re not great at innovation. we are considering [CFX] to change the way we approach the work we do.”
SIGN UP FOR EARLY ACCESS
Fill in your information below to receive an advisory session to see if Customer ForensiX™ will work for you.
(Only 7 spaces left)