It’s officially the start to a new decade –
Our team at AboutFace is hitting this new decade with a fresh, new stride. After over 20 years in business, we know now, more than ever, that innovating and changing is critical for growth. Our brand underwent a significant and exciting change last year, which is evident by our new logo and website. Don’t you worry though – our signature smiley is still there and will always be a part of our identity!
We were also proud to launch the first (ever) customer experience subscription service, called ARCHIE™, for B2B brands, and we’ve already seen a 400% ROI utilizing this new business model. Mystery shopping is a long-standing, reliable research method to viewing your business through the eyes of your customers. Now with ARCHIE™, we are able to help our client move the deeper bigger, and faster.
As a top-tier customer experience research firm, AboutFace has always focused one simple mission: To improve the business of our clients in profound, specific, and measurable ways.
Even with all of our internal growth, this remains constant for our work and for our team. We do this by partnering with leadership teams to conceive clever, customer-centric strategies that engage customers in new and exciting ways. Because we are equally proficient in strategy and research, we deliver robust financial wins for our clients. We help our clients not only understand their customer data, but ultimately improve their brand presence across all areas of their organization. Our staple services include:
- Mystery Shopping
- Competitive Intelligence
- Advanced Customer Experience Strategy (ACES)
- Employee Engagement
- Customer ForensiX
- Compliance and Auditing
- Loyalty Driver Solutions
- …and a lot more
“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win, over the long run, without energized employees who believe in the mission and understand how to achieve it.” –Jack Welch, former CEO of GE
So as we hit our biggest stride ever in 2020, we invite you to follow our journey, notate our mission to improve our client’s success in profound, specific, measurable ways, and join us in continuing to provide exclusive and ground-breaking growth for our clients.