AboutFace employs Subject Matter Experts to design evaluations to fit some of these program objectives.
Evaluate the advantages of your main competitors, whether those are major brands or local, market-based competition.
Competitive programs help companies explore pricing, market and local positioning, as well as uncover potential encroaching competition. Utilizing performance-based and competitive programs together, works dramatically well to provide the insight needed to sustainability impact your organization’s growth and market share.
AboutFace services will help you differentiate your organization from your competition.
Assess the cash and discount management habits of employees and partners.”
Listening to and grading calls into your call center is important to maintaining quality service to your customers. However, the process is both time-consuming and labor-intensive – so much so that most companies just don’t do it.
Let AboutFace make this critical yet seemingly impossible task doable and cost-effective for you.
AboutFace’s Quality Specialists will grade your representatives’ proficiency in soft skills and accuracy.
Mystery shop hard-to-reach touch points by observance vs. interaction.
Pssst… This is great for B2B and Medical Research.