What Makes a Successful Mystery Shopper?

We’re so glad you asked!

Rules of the road

A mystery shopper is a self-employed individual (Independent Contractor) who interacts with a business as a real customer would. By following guidelines to perform the assignment and making observations that fit in the categories the business seeks to understand, the shopper is partnering with the brand as a consultant or advisor.
We welcome you to join our global network of panelists if you:



  • Enjoy interacting with people
  • Have excellent observational skills
  • Are capable of remembering and notating small details
  • Have good written and verbal communication skills
  • Have reliable transportation, as well as a computer, tablet or smartphone
  • Have the ability to maintain neutral when describing your experience
  • Are deadline driven and enjoy getting out of their comfort zone!

best practices

It goes without saying that the more knowledgeable you are, the more profitable mystery shopping will be for you.
AboutFace has developed the Mystery Shopper Community Best Practices to provide you with essential tools and resources to help you be as successful as possible. 
Whether you’re visiting for the first time or just stopping by for a refresher, below are a few reasons the Mystery Shopper Community Best Practices should be a vital part of your AboutFace shopper experience:
  • Discover best practices for conducting a shop and writing a quality evaluation. Our standards are very high, and we take our shops seriously. Understanding conditions under which shops cannot be accepted will show you how to ensure you have a positive shopping experience
  • Learn tips and tricks to becoming a better Mystery Shopper
  • Get answers to your questions (we know you have questions!)

Does this sound up your alley?

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How to be a successful mystery shopper
How to be a successful mystery shopper
How to be a successful mystery shopper
How to be a successful mystery shopper
How to be a successful mystery shopper